Return & Refund Policy

Last Updated: October 9, 2026

At Vexorin Store, customer satisfaction is important to us. Please review our return and refund policy before requesting a return.

1. Return Eligibility

You may request a return within 30 days of receiving your order, subject to applicable consumer protection laws.

To be eligible for a return, items must generally be:

• Unused and in their original condition.

• Returned with original packaging, accessories, and included materials, where applicable.

• Accompanied by proof of purchase or your order number.

Certain products may not be eligible for return due to hygiene, safety, personalization, or other applicable restrictions. Any such exclusions will be communicated where required by law.

2. How to Request a Return

To initiate a return, email us at cahoots_alpine_3f@icloud.com with the following information:

• Your order number.

• The item you wish to return.

• The reason for the return.

• Photos of the item, if it arrived damaged, defective, or incorrect.

Please wait for our return instructions before sending any item back. Returns sent without prior authorization may experience processing delays.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us at cahoots_alpine_3f@icloud.com as soon as possible.

Please include your order number and clear photographs showing the issue. We will review your request and determine an appropriate resolution, which may include a replacement, refund, or another remedy required by applicable law.

4. Return Shipping Costs

For returns due to a change of mind or other customer preference, the customer is generally responsible for return shipping costs, unless otherwise stated by Vexorin Store or required by applicable law.

If an item is confirmed to be defective, damaged upon arrival, or incorrectly supplied, we will work with you to arrange an appropriate resolution in accordance with applicable law.

Original shipping charges, if any, may be non-refundable where permitted by law.

5. Refunds

Once an approved return has been received and inspected, we will notify you of the outcome.

Approved refunds will generally be issued to the original payment method. Please allow approximately 5–10 business days after refund approval for processing by our store and payment provider. The time required for the funds to appear in your account may vary depending on your bank or payment provider.

If your refund has not appeared after the applicable processing period, please contact us.

6. Exchanges

If you need a replacement or exchange, please contact us at cahoots_alpine_3f@icloud.com. Exchange availability depends on product availability and the circumstances of your request.

7. Order Cancellations

Cancellation requests must be submitted as soon as possible. Orders that have already been processed or shipped may not be eligible for cancellation. Please refer to our Cancellation Policy for more information.

8. Legal Rights

Nothing in this policy is intended to limit or exclude any consumer rights that cannot legally be restricted under applicable law.

9. Contact Information

For return or refund inquiries, contact:

Vexorin Store
Email: cahoots_alpine_3f@icloud.com

Address:
456 Rue Saint Jacques
Saint Jean Sur Richelieu, QC J3B 2M3
Canada